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In most cases, switching broadband providers results in minimal or no downtime.  If you're switching between providers on the Openreach network (e.g., BT to Sky), the transition typically happens on the same day, with only a short period of downtime while the new service is activated.  Your new provider should inform you of the exact switch date, and you can continue using your old service until then.

However, if you're moving to a provider using a different network (e.g., Virgin Media to BT or vice versa), you may experience a brief service gap, especially if new equipment needs to be installed.  To avoid disruption, it's a good idea to overlap services by a day or two if possible.  If you work from home, consider using mobile data as a backup while your new broadband is being set up.

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The time it takes to switch broadband depends on your new and current providers. If you're switching within the Openreach network (BT, Sky, TalkTalk, Plusnet, etc.), the process usually takes 10 to 14 days. Your new provider will inform you of your switch date, and you’ll receive a new router if required.

If you’re switching to a provider using a different network, such as Virgin Media, CityFibre, or a full-fibre provider, installation may take longer, particularly if new cables or equipment need to be fitted. In such cases, switching can take two to three weeks, depending on engineer availability. It’s always best to check the expected time frame before switching, especially if you need broadband for work or studies.

If you're switching broadband within the Openreach network, you do not need to contact your current provider—your new provider will handle everything through the One Touch Switch system. You’ll receive a notification from your existing provider confirming the switch and any final charges.

However, if you are switching between different networks, such as from Virgin Media to BT or from a fibre provider like Hyperoptic to Sky, you must contact your current provider to cancel your service. Be aware of any early termination fees if you’re still in contract. It’s also worth keeping a record of your cancellation confirmation to avoid unexpected charges.

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If you’re still within your contract period, switching early may result in early termination fees. Most broadband contracts last 12, 18, or 24 months, and providers typically charge for the remaining months if you leave before your contract ends. These fees can be significant, but some providers offer cashback or discounts to cover part of the cost.

If your provider has raised prices mid-contract and you weren’t informed about potential increases when you signed up, you may be able to leave without paying an exit fee. Ofcom regulations allow you to exit penalty-free if your provider makes significant contract changes. You can check your provider’s terms or visit Ofcom’s consumer rights page: https://www.ofcom.org.uk/advice-for-consumers/

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Yes, in most cases, you can keep your current phone number when switching broadband providers. This is known as number porting, and your new provider will usually arrange it for you. If you’re switching within the Openreach network (BT, Sky, TalkTalk, etc.), keeping your number is straightforward.

However, if you're switching between networks (e.g., Virgin Media to BT or from a fibre provider to another network), keeping your number may not always be possible. To ensure you retain your number, let your new provider know before signing up. Ofcom regulations require providers to allow number porting where possible.

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One Touch Switch is a new broadband switching process introduced by Ofcom to make it easier for consumers to switch providers without dealing with multiple cancellations. If you're switching between providers on the Openreach network, your new provider handles everything, including notifying your current provider and arranging the switch.

The process eliminates the need to call your old provider, making switching hassle-free. However, if you're switching between different networks (e.g., Virgin Media to BT), you may still need to cancel your old service separately.

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The broadband speed you need depends on how many people are using the internet in your home and what they do online. A small household that mainly browses the web, checks emails, and streams in HD will usually be fine with speeds between 30–50 Mbps. If multiple people are streaming, gaming, or working from home, speeds of 100 Mbps or higher are recommended to avoid buffering and slow downloads.

For households with heavy internet users, such as those streaming in 4K, gaming online, or using multiple smart devices, speeds of 200 Mbps or more will provide a smoother experience. Large families or shared households may benefit from 500 Mbps+ full-fibre broadband, especially if multiple users need reliable, high-speed internet at the same time.

You can run a free speed test of your current connection here.

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Broadband availability varies by location, so the best way to check available deals is by entering your postcode above, or by clicking this link . This will show providers, speeds, and prices specific to your area.  Most broadband providers also have postcode checkers on their websites, allowing you to see whether full-fibre, superfast, or ultrafast broadband is available at your address.

If you live in a rural area, your options may be more limited, but alternative broadband types like 4G/5G home broadband or satellite internet might be available.  If full fibre isn’t yet an option, checking back periodically to broadbandhunter.co.uk is a good idea, as providers are expanding networks across the UK.

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Most broadband deals come with transparent pricing, but there are a few charges to watch out for.  Installation fees, router delivery charges, and early termination fees (if you're leaving a contract early) can all add to the cost.  Some providers offer free installation or waive certain fees for new customers, so it’s worth checking before signing up.

Another cost to be aware of is mid-contract price increases. Some providers include price hikes in their terms and conditions, meaning your bill may rise after a certain period. Choosing a provider that offers fixed-price contracts can help you avoid unexpected costs.

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If your new broadband speed is significantly slower than advertised, the first step is to run a speed test using a wired connection to your router. If the speed is still lower than promised, check for network congestion, router placement issues, or temporary service disruptions.

Most major broadband providers have a minimum speed guarantee, meaning that if your speed falls below a certain level for a set period, you may be entitled to cancel your contract without penalty. If problems persist, contact your provider to troubleshoot the issue or request compensation.

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Yes, broadband without a landline is available through full-fibre broadband, cable broadband, 4G/5G home broadband, and satellite internet. Many people prefer this option to avoid paying for a phone line they don’t use.

Providers like Virgin Media, Hyperoptic, and Community Fibre offer broadband-only plans, while mobile networks such as EE, Three, and Vodafone provide home broadband via 4G or 5G. If you currently have standard ADSL or fibre-to-the-cabinet broadband (FTTC), you’ll still need a landline, as these services rely on phone lines.

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Mid-contract price rises occur when broadband providers increase prices during your contract. Some providers bake annual price rises into contracts, often linked to inflation (CPI or RPI) plus an additional percentage. This means your bill could go up each year, even if you're still in contract.

To avoid unexpected increases, look for fixed-price contracts or providers that promise no price hikes during your term. If your provider raises prices and this wasn’t clearly outlined when you signed up, you may have the right to leave without paying an exit fee.

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Yes, many broadband providers offer cashback, gift cards, free setup, or bill credits to attract new customers. For example, some deals come with Amazon, Tesco, or Mastercard gift cards, while others provide cashback directly into your bank account.

These rewards can add significant value to a deal, so it’s worth comparing offers to see which provider offers the best overall package. Be sure to check the terms, as some cashback offers require you to claim within a certain time frame.

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Full Fibre (FTTP) is pure fibre broadband that connects directly to your home, offering speeds of 100 Mbps to 1 Gbps+. It’s faster, more reliable, and better for gaming, streaming, and home working. However, it’s not yet available everywhere, so availability depends on your area.

Standard Fibre (FTTC) uses fibre optic cables to the street cabinet, but copper phone lines for the final connection to your home. This limits speeds to around 30–80 Mbps, and performance can be affected by distance from the cabinet. FTTP is the superior option where available.

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5G home broadband can be a great alternative to fibre, especially in areas where full fibre isn’t available. It uses a SIM card in a router to connect to mobile networks, offering speeds similar to superfast or ultrafast fibre broadband.

However, 5G speeds can vary depending on signal strength, congestion, and location. If you live in a strong 5G coverage area, it can be a flexible and fast solution, but in weaker areas, speeds may fluctuate.

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Yes, you can switch broadband as a tenant, but you may need permission from your landlord if installation work is required (such as drilling for full-fibre or satellite broadband). If your tenancy agreement includes broadband, you’ll need to discuss changing providers with your landlord.

If installation isn’t needed, you can switch without issue. 4G/5G home broadband can be a good option for renters as it requires no cables and can be taken with you if you move.

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For gaming and streaming, look for broadband with fast speeds, low latency, and unlimited data. Full-fibre (FTTP) and cable broadband are the best options, offering speeds of 100 Mbps+ with low lag.

If full fibre isn’t available, 5G home broadband can also provide strong performance. Avoid broadband with data caps or throttling, as this can impact gaming and streaming quality.

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If your contract has ended, you’re likely overpaying as providers automatically switch you to a higher standard tariff. This is the best time to compare deals and switch to a better offer.

If you prefer to stay with your current provider, call them and ask for a better deal, as they may offer discounts to keep you as a customer. However, the biggest savings usually come from switching providers.

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In most cases, your new broadband provider will send you a new router when you switch. This is usually included for free, but some providers charge a delivery or setup fee. If you're happy with your existing router, you may be able to continue using it, but it’s important to check compatibility with your new provider.

For those switching to full-fibre broadband, a new router is often required, as it connects to a fibre optic network rather than a standard phone line. If you're switching to 4G/5G home broadband, you’ll need a compatible router that uses a SIM card for internet access.

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